Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@teragon-gear.com. Please note that returns will need to be sent to the following address: Vervian AS, Nedre Grønndokk vei 17, 3531 Krokkleiva, Norway

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Cost of return shipping is paid by customer.

You can always contact us for any return question at contact@teragon-gear.com.

Warranty and complaints
If what you have bought is faulty or not as described, you may have a legal right to cancel your order (or ask us to repair or replace the product). In the event of a defect in the goods, the buyer must, within a reasonable period of time after discovering it, inform the seller that he or she will invoke the defect. The time limit may never be shorter than two months from the time the consumer discovered the defect. Complaints must nevertheless occur no later than two years after the buyer took over the item. If the item or part of it is intended to last significantly longer, the complaint period is five years. If the consumer does not provide a notice on time, the right to claim the defect is lost. A defect that occurs within six months after the consumer took over the item (usually delivery time) should be seen as faulty by delivery. More warranty information can be found here.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@teragon-gear.com. Shipping expenses are not refunded.